Refund policy

Last updated: September 24, 2026

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened and in the same condition you received it, in its original packaging. You'll also need your order number or proof of purchase.

How to start a return

To start a return, contact us at help@steap.co.uk with your order number and reason for return. Please don't send your item back before hearing from us — items sent back without first requesting a return will not be accepted, since we won't yet have your return details confirmed.

If your return is accepted, we'll reply with the address to send it to and any other instructions you need.

Damages and issues

Please inspect your order as soon as it arrives and contact us straight away if an item is defective, damaged, or if you've received the wrong item, so we can evaluate the issue and make it right. For these cases, we'll cover the cost of return postage.

Change of mind

If you're returning an item simply because you've changed your mind, return postage is at your own cost. We recommend using a tracked service, as we can't take responsibility for returns lost in transit.

Exceptions / non-returnable items

For hygiene reasons, loose-leaf tea cannot be returned once its packaging has been opened. The book and mug included in your box can still be returned if unused and unopened.

Exchanges

The fastest way to get what you want is to return the item you have, and once that return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, your item must be unused, unopened and in its original packaging, and you'll need your order number or proof of purchase.

Refunds

We'll let you know once we've received and inspected your return, and confirm whether the refund has been approved. If approved, you'll be automatically refunded via your original payment method within 10 business days — please bear in mind it can take your bank or card provider a little longer to post the refund to your account.

If more than 15 business days have passed since we approved your return, please get in touch with us at help@steap.co.uk.

Contact

Any questions about a return? Email us at help@steap.co.uk and we'll help you out.